| Adaptive_Path_-_90%_of_All_Usability_Testing_is_Useless Lane Becker writes, "Rather than a validation done once before completing a product... internal, qualitative usability testing [should be] done earlier, more frequently, and as part of the design proc |
| Top_Ten_Web_Design_Mistakes_of_2003_(Jakob_Nielsen\'s_Alertbox) Sites are getting better at using minimalist design, maintaining archives, and offering comprehensive services. However, these advances entail their own usability problems, as several prominent mistak |
| Publish_com_-_Five_Usability_Principles_For_Web_Design Ilise Benun elaborates on the principles of consistency, interaction, instruction, choices and control. (August 30, 2003) |
| Publish_com_-_Usability_Matters Article by Marcia Ludkin. "Again and again... usability experts discover that real people may not understand what may be obvious to a site’s designers." (February 11, 2003) |
| CNET_com_-_Study__Design_lacking_in_e-tail_sites The design of some of the leading online stores is mediocre at best, but, according to a new study, it is improving. (June 3, 2002) |
| CNN_com_-_Analysis__Web_sites_are_locking_out_the_disabled Office buildings have wheelchair ramps and TV has closed captioning, but many Web sites are inaccessible to people with disabilities. Things don't have to be that way. (August 7, 2000) |
| User-Friendly_Web_Sites_for_All_Ages,_Microsoft_PressPass Guidelines for businesses, developers and web designers on how to make their web sites more user-friendly and accessable for the community. A white paper issued by Microsoft, "Effective Web Desi |
| The_Scent_of_Information The reason why so many people lose their way on the Web, according to usability expert Jared Spool, is because they lose the scent of the information they are looking for. Jared shares his thoughts |
| Seattletimes_com__A_primer_for_a_good_Web_page Users want indicators of how good (e.e., current, accurate, credible) the page's information is. (March 29, 1998) |
| 7_Debilitating_Diseases_of_Business_Websites Illnesses make websites inefficient. The cures, by Dr. Ralph F. Wilson:Web Marketing Today, Issue 41, February 1, 1998. (February 1, 1998) |
| Answers_That_Work Online help desk for computer support, PC troubleshooting, software and network support. There is also a library of solutions and downloads available for PCs running Windows. |
| Ask_Dr__Tech Live PC Support, both online and on the phone. |
| Async_Associates Offers support for Citrix and Microsoft products from certified engineers 24 hours a day. |
| Bhaski_com Offers online support for IT professionals, PC and network users; free software and driver downloads. |
| BOSSit_-_Back_Office_Support_Services Customer service support through email, chat and voice support in many countries. |
| CenterBeam Infrastructure for removing the burden of management and support. |
| Chez-Scotty\'s_PC__Maintenance Offers useful tips to make your pc and windows run faster also webmaster resources and links. |
| Computer_Help_For_Everyone Contains Windows 98/Me/XP problem solutions, as well as any emailed problems from the site. |
| Computer_Helper Computer troubleshooting and on-site services in Los Angeles, Southern California, New York, Miami and Ft. Lauderdale. |
| Computer_Medic_2000 Offers support for computers and networking as well as links to all drivers and online tech resources. |
| Converse_Live Provides live online customer support services on your web site. View and chat with visitors as they navigate your site. |
| CSGNetwork_Online Online computer support and educational information. Family oriented information and child safe site. |
| Custom_Computer_Care_and_Consulting Computer service (including repair, upgrades, network setup, instruction and consultation) in the Sacramento, Placer, Nevada counties and surrounding areas. |
| DataLinks Offers system engineering solutions and professional computer repair services. |
| DecisionOne Offers information technology support services. |
| Do_it_yourself_PC_support Provides pc support, troubleshooting, maintenance, computer problem solving, and documentation. |
| DVD_Digest Free DVD/Digital video related tech-support, features the official PC-DVD Guide, self-help troubleshooting guides, and free 24/7 Email based tech-support. |
| Eclipx_Interactive_Support_Service A service for helping with computer and software problems. |
| Florida_PC_Doctor Computer repairs, installs, and upgrades. Internet setups, and networking. |
| The_Geek_Squad 24-hour on-site computer and network support. |
| Geek-Help Offers live 24 hour computer-related technical support by phone. Per-minute charges apply. |
| Helpforce Providing free 24/7 global technical support for all computer problems including a live help service, knowledge base and forum. Also providing free computer education for members. |
| 24_Hour_Tech_Support Offers live 24 hour telephone technical support for all types of computers. |
| Hudson_Technical_Support_Outsourcing Technical support outsourcing services for educational software publishers and book publishers. |
| Impresst Contains information regarding computer, web, and software support services. |
| The_Internet_UK_Support_Site A technical support site providing free support for internet related products. |
| 95_Is_Alive Offers Windows 95 and Windows 98 tips, tricks, tweaks, tools and utilities. |
| IT_Total_Solutions Network, computer and help desk support. |
| KCS_Dorset Offers help with any computer related problem. |
| Kovy_Int_ Offers fee based support for windows and macintosh based systems. |
International Journal of Human-Computer Studies (1997) 47(1) 1-222 
IJHCS Abstracts EuropeIJHCS Abstracts USA
Shneiderman, B. Designing information-abundant web sites: issues and recommendations (hc970127)
Bulletin 
www.apnet.comIJHCS Editorial Board IJHCS Author Information
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